BOOKING TERMS & CONDITIONS
The following conditions pertain to the risks and responsibilities for Easy Kayaks customers and Easy Kayaks when booking a kayak rental.
BOOKINGS & PAYMENTS
We will accept and hold advance reservations via our online booking form (Easy Hire) or via the telephone for a limited period of time. To confirm a booking, we require a full payment deposit by the due date and reservations may expire or kayaks may be reassigned if a deposit is not received by the due date.
An addtional $50 deposit per kayak – on top of the rental fee – shall be required to confirm unguided day hire bookings longer than three hours.
An addtional $100 deposit per kayak – on top of the rental fee – shall be required to confirm unguided multi-day bookings or overnight rentals.
Bookings for under 3 hours will not require an additional deposit; however, the rental fee must be paid prior to the hire date.
We understand you may need to change your travel plans, possibly at short notice, and Easy Kayaks may also need to change trip plans due to safety reasons or comfort.
Easy Kayaks reserves the right to alter or cancel any bookings prior to departure for any reason. In the event that Easy Kayaks needs to cancel your booking, you will be notified as soon as possible and given the option of changing your hire date or receiving a full refund.
Rental costs will not be refunded for short notice cancellations or if clients miss their trip due to late arrival.
Please notify us immediately if it becomes necessary to cancel your booking.
The following cancellation fees may apply:
Any cancellations less than 48hrs prior to hire date or your non arrival at the agreed hire time will forfeit your full hire cost.
WEATHER & SAFETY
Easy Kayaks will always put safety first. As kayaking is considered an adventure activity, all potential risks can not be prevented; however, our aim is to manage risks to acceptable levels.
During guided tours, the guide has responsibility for all safety decisions. The guide, or Easy Kayaks management may change trip plans or arrange support services to ensure client safety.
We will not launch tours if we consider the water conditions to be unsuitable for the group. If water conditions are good but the sky is cloudy or light rain is falling, we will still launch trips and expect our clients to honour their bookings.
Once a trip is underway, the financial risk of weather disruption transfers to the client. Easy Kayaks will not issue any refunds if a client decides to leave a guided tour early.
If the weather is unsuitable at the tour location, Easy Kayaks will relocate the tour to an alternative location whenever possible and expect clients to honour their bookings. Please Note: Full cancellation fees will apply if you choose to cancel at this point.
If your trip is cancelled due to bad weather or you cannot transfer to an alternative tour, we will refund any tour payments made.
If adverse weather conditions such as rain or lightning prevent clients from enjoying their paddling experience and cause them to cancel their hire after taking to the water, Easy Kayaks will attempt to re-book their experience for a future date at no added cost to the client; however, if the client completely cancels their booking due to weather conditions or other reasons and have already taken to the water then no refund will be offered.
I (the rental client) agree that Easy Kayaks cannot be held responsible for any actions I undertake while hiring this equipment.
CANCELLATION & ADDITIONAL FEES – HIRE
Deposit Required: 100% of total hire charge. Full payment is due no later than 48 hours prior to your hire date.
Cancellation of booking less than 48hrs notice: 100% of total hire charge unless kayaks can be re-booked.
Cancellation of booking greater than 48 hours prior: No charge
Deposits will not be refunded for:
Easy Kayaks may charge for kayaks needing to be collected from a location other than the hire location. The following kayak retrieval costs will be charged to the rental participant(s):
For equipment returned in dirty condition beyond normal wear, a $15 per kayak cost will be charged.
Equipment Repair or Replacement
Damaged or lost equipment shall be repaired whenever possible and replaced if necessary. The cost of all kayak repairs or kayak replacement is the responsibility of the hirer.
HIRE CENTRE NEWS (May 21, 2019)
Easy Kayaks thanks all the great customers that visited us throughout the 2018-2019 season.
Our hire centre is now taking some down time and will be closed until September 2019.
Should you have a group of eight people or more that want to kayak for at least 2 hours during the cool months, please book it in on this web site and we will organise staff to open up for you. www.easykayaks.com.au/easy-hire.
The Easy Kayaks Team.